Contact Paws and Promise Coffee

We are a small, owner-run specialty coffee and tea company based in Wrentham, Massachusetts. When you contact us, a real person reads your note and follows up within one business day. Whether you have a question about coffee grinds, need order assistance, or want to learn more about our charitable partnerships, we are here to help.

To browse our products or learn more about our company, visit Paws and Promise Coffee or explore Fresh Roasted Coffee Beans.

Get in Touch

• Email: support@pawsandpromisecoffee.com
• Phone: (401) 323-5325
• Mailing Address: Paws and Promise Coffee, 390 West St, Ste 3 #1006, Mansfield, MA 02048, USA
• Customer Service Response Time: Within one business day (Monday through Friday). While we do not maintain formal telephone call-center hours, messages and voicemails are answered promptly.

About Your Order & Freshness

Every bag of coffee and pouch of tea is prepared with dedicated care. Here is what to expect after ordering:

• Roast to Order: We don't roast in-house; our coffee is roasted to order by our partner roasters to guarantee freshness. Please allow 2 to 3 business days for roasting and fulfillment.
• Transit & Delivery: Packages take approximately 3 to 5 business days in transit. You will receive an automated tracking link as soon as your parcel ships.
• Free U.S. Shipping: Standard shipping on every retail order within the United States is 100% free, with no minimum spend required.
• International Orders: International shipping is available and is calculated at checkout. Customs duties and taxes are paid by the recipient.
• Apparel & Mugs: Drinkware and apparel items are printed to order and ship separately from coffee orders, typically dispatching within 2 to 5 business days.

Grind Selection Guidance

If you need assistance selecting the correct grind before purchasing, we offer four precision options:

• Standard Grind: Medium grind ideal for drip machines and pour-overs.
• Espresso Grind: Fine grind for home espresso units and moka pots.
• Coarse Grind: Coarse grind for cold brew and French press (available on select roasts).
• Whole Bean: Fresh whole beans for manual or electric home burr grinders.

Our Mission & Community Impact

Paws and Promise Coffee is operated by Michael Rossi, doing business as Paws and Promise Coffee. We donate 10% of all sales to two Massachusetts non-profit causes: 5% supports animal shelter operations through Forever Paws Animal Shelter in Fall River, MA, and 5% supports vocational job creation for adults with intellectual disabilities through Sweet Inspirations in Milford, MA. For complete legal disclosure and quarterly records, visit our Giveback Disclosure.

Damaged or Missing Items?

If your package arrives damaged, incorrect, or is lost in transit, please contact us within 7 days of delivery with your order number, and we will promptly replace it or issue a full refund. Because coffee is roasted to order, we cannot accept returns based on taste preference or change of mind.