Privacy Policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026

Paws & Promise Coffee, operated by Michael Rossi, doing business as (dba) Paws & Promise Coffee (“Paws & Promise Coffee,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or shop at https://pawsandpromisecoffee.com (the “Website”).

We sell specialty coffee, tea, single-serve coffee products, and coffee-inspired apparel. We do not maintain or store inventory ourselves. Coffee orders are fulfilled through Dripshipper, and merchandise orders are fulfilled through Printful and their fulfillment partners.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information You Provide Directly

• Contact information: Your name, email address, telephone number, and mailing or shipping address.
• Order information: Products purchased, order history, delivery details, order status, and customer service communications.
• Payment information: Payment card, billing, and transaction details. Payment information is generally collected and processed directly by our payment processors. We do not intentionally store complete payment card numbers on our own systems.
• Account information: Login credentials and information associated with an account, if you create one.
• Marketing information: Your email address, marketing preferences, and records of your consent or opt-out requests.
• Communications: Information you provide when you contact us, submit a review, respond to a survey, or otherwise communicate with us.

Please do not provide sensitive personal information unless it is necessary for your request or transaction.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect:

• Internet Protocol (“IP”) address;
• Browser type, device type, operating system, and general location;
• Pages viewed, links clicked, products viewed, and browsing activity;
• Referring website or marketing source;
• Purchase and checkout activity;
• Date, time, and duration of Website visits; and
• Cookie, pixel, and similar technology information.

2. How We Use Personal Information

We may use personal information to:

• Process, confirm, and fulfill orders;
• Arrange delivery through our fulfillment partners and shipping carriers;
• Process payments and prevent fraud;
• Provide customer service and respond to questions;
• Communicate about orders, returns, refunds, shipping, and account activity;
• Operate, maintain, and improve the Website and our products;
• Personalize your shopping experience;
• Send promotional emails when permitted by law and consistent with your preferences;
• Conduct analytics and understand how customers use the Website;
• Maintain business records and comply with legal, tax, accounting, and regulatory obligations;
• Protect the security, integrity, and availability of the Website;
• Detect, investigate, and prevent fraud, abuse, or other unlawful activity; and
• Establish, exercise, or defend legal claims.

We may also use aggregated or de-identified information that does not reasonably identify you for business, analytical, and operational purposes.

3. Order Fulfillment and Service Providers

We use third-party companies to operate our business and fulfill your purchases. These companies may receive personal information needed to provide their services.

Dripshipper

Dripshipper helps fulfill coffee orders, including roasting, packaging, labeling, and shipping products directly to customers. Dripshipper may receive information such as your name, shipping address, email address, order details, and other information necessary to fulfill and deliver your order.

Printful

Printful helps fulfill apparel and other merchandise orders through print-on-demand and fulfillment services. Printful may receive information such as your name, shipping address, email address, order details, and other information necessary to produce and deliver your merchandise.

Other Service Providers

We may share personal information with:

• Our e-commerce platform and website hosting providers;
• Payment processors and payment service providers;
• Shipping carriers and delivery providers;
• Email, customer service, and communications providers;
• Website analytics and performance providers;
• Fraud prevention, security, and technology providers;
• Professional advisers, including legal, accounting, and insurance professionals; and
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property.

Our service providers may use personal information only as necessary to provide services to us or as otherwise permitted by law and their applicable privacy terms.

4. Payment Processing

Payments are processed by third-party payment processors. When you check out, your payment information may be transmitted directly to the applicable processor.

Payment processors may collect and use payment, billing, device, and transaction information to:

• Complete transactions;
• Verify identity and payment details;
• Detect and prevent fraud;
• Manage chargebacks and disputes; and
• Comply with legal and financial requirements.

The payment processor’s own privacy policy applies to its processing of payment information. We encourage you to review the applicable processor’s privacy policy before completing a transaction.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• Keep the Website and checkout functioning;
• Remember preferences and shopping-cart activity;
• Understand Website traffic and performance;
• Measure the effectiveness of marketing;
• Improve navigation and customer experience; and
• Support advertising or marketing activities, where applicable.

Some cookies are necessary for the Website to operate. Other cookies, such as analytics or advertising cookies, may be controlled through your browser settings, a cookie-preference tool, or other settings made available on the Website.

Blocking or deleting cookies may affect Website functionality. Your browser may also allow you to send a Global Privacy Control (“GPC”) or similar privacy signal. Where required by applicable law, we will process recognized opt-out preference signals as a request to opt out of applicable sale or sharing activities.

6. Marketing Communications

We may send promotional emails if you sign up for them, make a purchase where permitted by law, or otherwise provide consent.

You may unsubscribe from marketing emails at any time by:

• Clicking the “unsubscribe” link in the email; or
• Contacting us using the information in the Contact Us section.

Even if you opt out of promotional communications, we may still send non-promotional messages about your orders, payments, account, security, or other service-related matters.

7. How We Share Personal Information

We may disclose the categories of personal information described above to the service providers and other recipients described in this Policy.

We do not sell your personal information for money. However, certain cookies, analytics tools, advertising services, or similar technologies may be considered “sharing” or a “sale” of personal information under certain state privacy laws, even when no money is exchanged. You may contact us to exercise any applicable opt-out rights.

We do not provide customer personal information to Forever Paws Animal Shelter or Sweet Inspirations Candy Store merely because a purchase supports those organizations. Information may be disclosed to another party only when necessary for a service, with your direction or consent, or as permitted or required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Complete transactions and provide customer service;
• Maintain business, tax, accounting, and shipping records;
• Resolve disputes and enforce agreements;
• Prevent fraud and protect security; and
• Comply with legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When personal information is no longer needed, we will delete, anonymize, or securely dispose of it when reasonably practicable.

Our third-party service providers may retain information according to their own policies, contracts, and legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, secure payment processing, authentication measures, encryption where appropriate, vendor oversight, software updates, and procedures for responding to security incidents.

No method of transmission or storage is completely secure. We cannot guarantee that personal information will always be protected from every possible security threat.

10. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information;
• Request information about how we collect, use, and disclose personal information;
• Request a portable copy of certain personal information;
• Opt out of promotional emails;
• Opt out of the sale or sharing of personal information, where applicable;
• Withdraw consent where processing is based on consent; and
• Appeal a decision regarding a privacy request, where required by applicable law.

To submit a request, contact us at:

Email: support@pawsandpromisecoffee.com
Mail: 50 Ledgeview Way, Apt 2420, Wrentham, MA 02093

We may need to verify your identity before completing certain requests. The verification process may depend on the type and sensitivity of the request. We will use information provided for verification only as reasonably necessary to process the request and protect against unauthorized disclosures.

We will respond within the period required by applicable law. For example, certain California requests generally require a response within 45 days, subject to legally permitted extensions.

You will not be discriminated against for exercising privacy rights provided by law. We may, however, be unable to provide certain services or complete certain transactions when information is necessary to do so.

11. California Privacy Notice

If you are a California resident, California law may provide additional rights, including the rights to know, delete, correct, opt out of the sale or sharing of personal information, and limit certain uses of sensitive personal information.

The categories of personal information we may collect include identifiers, commercial information, internet or other electronic activity information, approximate geolocation, and inferences drawn from these categories.

We collect and use this information for the business and commercial purposes described in this Policy, including order fulfillment, payment processing, customer service, analytics, security, marketing, and legal compliance.

We do not knowingly sell personal information about consumers under 16 years of age. We do not knowingly collect or use sensitive personal information for purposes beyond those reasonably necessary to provide our services.

California residents may submit requests using the contact information above. If applicable, you may also use the Website’s “Do Not Sell or Share My Personal Information” link or cookie-preference tool.

12. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at support@pawsandpromisecoffee.com. If we learn that we have collected such information without legally required parental consent, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment services, or other services that we do not control. This Policy does not apply to those third parties.

Those third parties may collect and use information under their own privacy policies. We encourage you to review their policies before providing personal information or using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, or legal obligations.

When we make changes, we will post the updated Policy on the Website and revise the “Last Updated” date. Unless otherwise required by law, the updated Policy will take effect when posted.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise a privacy right, contact us at:

Paws & Promise Coffee
Operated by: Michael Rossi, doing business as (dba) Paws & Promise Coffee
Website: https://pawsandpromisecoffee.com
Email: support@pawsandpromisecoffee.com
Mailing Address: 50 Ledgeview Way, Apt 2420, Wrentham, MA 02093
Telephone: (508) 217-9964