Refund policy
Returns & Refunds Policy
Effective date: September 4
, 2026
Paws & Promise Coffee is a sole proprietorship operated by Michael Rossi,
doing business as
Paws & Promise Coffee
,
50 Ledgeview Way, Wrentham,
MA 02093. We are the seller of every
product on this site
. Coffee
, tea and coffee pods are roasted, packaged and shipped to order by
our fulfillment partner Dripshipper; apparel, mugs and other merchandise are printed and
shipped to order by Printful. We do not hold inventory ourselves, which is why our returns
work a little differently from a store with a warehouse
.
1. Coffee
, tea and pods
ecause every bag is roasted aer you order it,
coffee and tea cannot be restocked or resold. For
that reason we do not accept returns of coffee
, tea or pods for taste preference
, a wrong grind
selection, or change of mind, and opened food products cannot be returned.
We do make it right when something goes wrong.
If your order arrives damaged,
defective
,
spoiled, incorrect, or with items missing, or if the carrier marks it delivered and it never
arrives,
contact us within 7 days of the delivery date (or of the expected delivery date for a lost
package
) and we will replace the affected items or refund them in full, your choice
. Please
include your order number and,
for damaged or incorrect items, a photo. You do not need to
ship anything back.
2. Merchandise (apparel, mugs, accessories)
Merchandise is made to order, so we cannot accept returns or exchanges for size or change of
mind.
If an item arrives damaged, misprinted, or different from what you ordered,
contact us
within 30 days of delivery with a photo and we will send a replacement or issue a full refund.
3.
Order cancellations
You may request a cancellation by emailing support@pawsandpromisecoffee.com as soon as
possible aer ordering. We will cancel and fully refund any order that has not yet entered
roasting or production.
Once roasting, printing or shipping has begun we usually cannot stop
it,
but reach out anyway and we will do what we can. Subscription orders can be skipped,
paused or cancelled at any time before the next renewal from your account page or by emailing
us. Full details are in our Order Cancellation Policy (pawsandpromisecoffee.com/policies/subscriptio
n-policy).
4. How refunds are issued
Approved refunds are issued to the original payment method within 2 business days of
approval.
Depending on your bank or card issuer it may take an additional 5–10 business days
Bto appear on your statement. Shipping was free
, so there are no shipping charges to refund.
Sales tax, where charged, is refunded with the item.
5
. How to reach us
Email support@pawsandpromisecoffee.com or call (401) 323-5325
,
Monday–Friday, 9 am–5 pm
Eastern. We reply to every message within one business day. You can also use the form on our
Contact (pawsandpromisecoffee.com/pages/contact) page
.
Nothing in this policy limits any rights you have under applicable consumer protection law.