Frequently Asked Questions

Ordering and shipping

How much is shipping?

Nothing. Standard U.S. shipping is free on every order, with no minimum.

When will my coffee arrive?

Every bag is roasted after you order. Coffee usually ships within a few business days, then takes about 3–5 business days in transit. Mugs and merch are made to order and ship separately. Full details are in our Shipping Policy.

Do you ship outside the U.S.?

Not right now. We ship to U.S. addresses only.

Our coffee

Is the coffee fresh?

Yes. We roast to order in small batches, so your coffee isn't sitting on a shelf for months.

Which grind should I choose?

Standard: drip machines and pour-over (the right pick for most people)
Coarse: French press and cold brew
Espresso: espresso machines and moka pots
Whole Bean: grind fresh at home

Not sure where to start?

Try the Best Sellers Sample Pack (six 2 oz bags), the Rescue Roaster Duo (our two most popular blends), or take the Coffee Finder quiz.

Giving back

Where does the 10% go?

10% of all sales gives back: 5% to Forever Paws Animal Shelter in Fall River, MA, and 5% to Sweet Inspirations in Milford, MA, which creates meaningful work for adults with intellectual disabilities. See our Giveback Disclosure for exactly how it's calculated.

Returns and help

What if something goes wrong with my order?

If your order arrives damaged, incorrect, or doesn't arrive, contact us within 7 days of delivery and we'll replace it or refund it in full. Because every bag is roasted to order, we can't accept returns of coffee for taste or change of mind. Read the full Refund Policy.