Frequently Asked Questions

Find quick answers below regarding our roast-to-order process, grind sizes, shipping schedules, and our 10% giveback program supporting animal rescue and inclusive employment. If you have any additional questions, our team is always here to assist.

To explore our full lineup, visit our Paws and Promise Coffee homepage or shop Fresh Roasted Coffee Beans.

Ordering and Shipping

1. How much does shipping cost?

Standard U.S. shipping is 100% free on every retail order, with no minimum purchase requirement.

2. When will my coffee arrive?

Every bag of coffee is roasted after you order. Please allow 2 to 3 business days for our partner roasters to roast and package your coffee, followed by 3 to 5 business days in transit. Mugs, apparel, and merchandise are made to order and ship separately from coffee. Tracking links are emailed automatically upon dispatch.

3. Do you ship outside the United States?

Yes. International shipping is available to most countries. International delivery is not free; exact shipping rates are calculated at checkout based on destination weight. Customs duties, VAT, or local import fees are the responsibility of the recipient.

Our Coffee and Grinds

4. Who roasts your coffee?

We don't roast in-house. Our coffee is roasted to order by our partner roasters and shipped fresh to you. We pick the coffees and blends and run the giveback; our partners handle the roasting — so every bag is genuinely fresh, without us pretending to be a big roastery.

5. Which grind option should I choose?

• Whole Bean: Best for those who grind at home immediately prior to brewing to preserve volatile aromatic oils.
• Standard Grind: Medium grind optimized for automatic drip brewers, Chemex, and pour-overs.
• Coarse Grind: Coarse grind offered on select roasts, calibrated for French press and cold brew immersion.
• Espresso Grind: Fine grind engineered for home espresso machines, AeroPress, and stovetop moka pots.

6. Do your coffee pods fit Keurig brewers?

Yes. Our 12-count coffee pods are fully compatible with Keurig-style K-Cup brewers, providing fresh roast-to-order quality in a single-serve format.

7. Where can I find loose leaf tea?

We offer eleven artisan teas—including black, green, herbal, fruit, matcha, and hojicha powders—all backed by free U.S. shipping. Browse our full Loose Leaf Tea collection.

Giving Back and Impact

8. How does the 10% giveback program work?

We donate 10% of the final completed order total actually paid by the customer, divided equally between two vital causes: 5% supports animal rescue through Forever Paws Animal Shelter in Fall River, MA, and 5% supports Sweet Inspirations in Milford, MA, creating meaningful work for adults with intellectual disabilities. Contributions are remitted quarterly. Full legal terms and EINs are published on our Giveback Disclosure.

Support and Returns

9. What is your refund policy if something goes wrong?

If your package arrives damaged, incorrect, or fails to arrive, contact us within 7 days of delivery and we will promptly send a replacement or issue a full refund. Because all coffee is perishable and roasted to order, we cannot accept returns for personal taste preference or change of mind.

10. How do I contact customer support?

Reach us directly by email at support@pawsandpromisecoffee.com or via our Contact Page. A real person reads every message and responds within one business day.