# Shipping Policy
Effective Date: August 25, 2026
Michael Rossi, doing business as (dba) Paws & Promise Coffee ("Paws & Promise Coffee," "we," "us," or "our") sells coffee, tea, single-serve coffee capsules, and coffee-inspired merchandise through our online store at pawsandpromisecoffee.com.
We do not maintain or ship inventory ourselves. Coffee orders are fulfilled by Dripshipper, and our print-on-demand merchandise is produced and fulfilled by Printful. The shipping terms below explain how orders are processed and delivered.
## 1. Order Processing
### Coffee and Tea Products
Our coffee is roasted after you place your order so that it arrives fresh rather than sitting on a shelf. Coffee products are roasted, packaged, and shipped by Dripshipper.
Coffee orders are generally processed and shipped within a few business days after purchase. Bagged coffee is generally roasted around the time it ships, while coffee pods and capsules may require additional preparation time.
Processing times may be longer during holidays, periods of unusually high order volume, supply interruptions, or other circumstances outside our reasonable control.
### Merchandise
Our apparel and other merchandise are made to order and fulfilled by Printful. Merchandise generally requires 2–5 business days for production and fulfillment before it ships.
The production period is separate from the shipping period. Some products, facilities, seasonal conditions, or order combinations may require additional processing time.
### Orders Containing Multiple Product Types
If an order contains both coffee or tea and merchandise, the items may be shipped separately in multiple packages. You may receive separate shipping confirmation emails and tracking numbers.
Shipping charges and delivery estimates may vary by product, fulfillment provider, destination, and shipping method.
## 2. Shipping Carriers and Delivery Estimates
Orders may be shipped through third-party carriers, including postal services and commercial carriers such as USPS, UPS, FedEx, DHL, or other carriers selected by the applicable fulfillment provider.
The carrier used depends on the product, fulfillment location, destination, package size, shipping method, and availability.
Delivery estimates are estimates only and are not guaranteed delivery dates.
### United States Orders
For coffee and tea products fulfilled through Dripshipper, delivery is generally estimated at approximately 3–5 business days after shipment, depending on the destination and carrier service.
For merchandise fulfilled through Printful:
- Standard shipping is generally estimated at approximately 3–4 business days after fulfillment for many domestic U.S. orders.
- Express shipping, where available, is generally estimated at approximately 1–3 business days after fulfillment.
The total delivery period includes both production or processing time and transit time. For example, a merchandise order may require 2–5 business days for fulfillment before the shipping period begins.
Actual delivery times may vary because of weather, carrier disruptions, address issues, holidays, customs processing, failed delivery attempts, or other circumstances beyond our control.
## 3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Costs may depend on:
- The products ordered;
- Package size and weight;
- Shipping destination;
- Shipping method;
- The number of packages required; and
- The fulfillment provider and carrier used.
Unless otherwise stated at checkout, customers are responsible for applicable shipping charges.
Shipping charges are generally nonrefundable when a package has been shipped, except where a refund is required by applicable law or approved under our Returns and Refunds Policy.
## 4. International Shipping
We may offer international shipping for eligible products and destinations. Available products, countries, shipping methods, delivery estimates, and rates are shown at checkout.
International shipping availability may vary because coffee and food products can be subject to destination-country restrictions, import requirements, customs rules, or fulfillment-provider limitations. A product being visible in our online store does not guarantee that it can be shipped to every country.
International delivery is generally estimated at approximately 5–20 business days after fulfillment for standard merchandise shipping, although actual times vary by destination and carrier. Express shipping may be available for certain products and destinations.
International customers are responsible for:
- Customs duties;
- Import taxes;
- Value-added taxes;
- Brokerage or clearance fees;
- Tariffs; and
- Any other charges imposed by the destination country.
These charges may be collected at delivery or through the carrier or customs authority. We do not control these charges and cannot guarantee that an order will clear customs.
If customs refuses, holds, or returns a package because the recipient does not pay applicable charges or provide required information, the customer may be responsible for return shipping, reshipping, and other related costs.
## 5. Order Tracking
When your order ships, we will send a shipping confirmation email containing available tracking information.
Tracking information may not become active immediately. Please allow up to 24–48 hours after receiving the shipping confirmation for the carrier's system to display movement.
For orders shipped in multiple packages, each package may have a separate tracking number and delivery date.
If tracking has not updated for several business days, or if the estimated delivery window has passed, contact us at support@pawsandpromisecoffee.com with your order number. We will work with the applicable fulfillment provider or carrier to investigate.
## 6. Lost, Delayed, or Missing Packages
If tracking shows that a package is delayed, please allow the carrier additional time, particularly during holidays, severe weather, or periods of high shipping volume.
If tracking shows that a package was delivered but you cannot locate it, please:
1. Check around your delivery location and with household members, neighbors, or building management;
2. Confirm that the shipping address on your order is correct;
3. Contact the carrier to report the issue; and
4. Contact us at support@pawsandpromisecoffee.com with your order number.
We will reasonably assist with an investigation or carrier claim. We cannot guarantee replacement or reimbursement for packages that the carrier confirms were delivered to the address provided at checkout.
If a package is confirmed lost in transit, we may, at our discretion and subject to the applicable fulfillment provider's procedures, offer a replacement or refund.
## 7. Damaged Packages
Please inspect your package promptly after delivery.
If an item arrives damaged, contact us at support@pawsandpromisecoffee.com within 7 calendar days of delivery. Include:
- Your order number;
- A description of the damage; and
- Clear photographs of the damaged product, packaging, shipping label, and any visible damage.
Do not discard the product or packaging until we advise you to do so, because the fulfillment provider or carrier may require them for an investigation.
After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution in accordance with our Returns and Refunds Policy and the applicable fulfillment provider's procedures.
## 8. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, including:
- Recipient name;
- Street address;
- Apartment, suite, unit, or building number, if applicable;
- City;
- State or province;
- Postal code;
- Country; and
- A valid telephone number when required for international delivery.
Contact us as soon as possible at support@pawsandpromisecoffee.com if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for applicable return and reshipping charges. A refund may be issued for the product price, less any nonrefundable shipping, return, or other charges, where permitted by law.
## 9. PO Boxes and Military Addresses
PO Box delivery may be available for certain products and destinations, particularly when the package is shipped through a postal service. However, some products and shipping methods require a physical street address and cannot be delivered to a PO Box.
For merchandise, larger or otherwise restricted items may be shipped by commercial carriers that do not deliver to PO Boxes. Using a physical street address is recommended whenever possible.
Customers using an APO, FPO, DPO, or other military address should provide the address exactly as required by the applicable postal service. Delivery times may be longer than standard domestic estimates.
If a PO Box or military address is not eligible for the selected product or shipping method, we may contact you for an alternative address or cancel and refund the affected item.
## 10. Shipping Delays and Order Cancellations
We make reasonable efforts to provide accurate processing and delivery estimates. We do not guarantee delivery by a particular date unless expressly stated in writing.
If we cannot ship an order within the time represented at checkout or within the period required by applicable law, we will provide an updated estimated shipping date and any cancellation or refund options required by law.
If an order cannot reasonably be fulfilled, we may cancel the affected order or item and issue a refund for the unfulfilled merchandise.
## 11. Fulfillment Providers
Dripshipper and Printful are independent third-party fulfillment providers. They may select the facility, carrier, routing method, packaging method, and shipping service used for an order, subject to the shipping method and destination selected at checkout.
Because fulfillment is handled by third parties, processing times, carrier availability, package appearance, tracking updates, and delivery windows may vary.
## 12. Contact Us
For questions about shipping, tracking, delays, damaged packages, or address issues, contact:
Michael Rossi, doing business as (dba) Paws & Promise Coffee
Email: support@pawsandpromisecoffee.com
Website: https://pawsandpromisecoffee.com
Mailing Address: 50 Ledgeview Way, Apt 2420, Wrentham, MA 02093
This Shipping Policy should be read together with our Terms of Service, Returns and Refunds Policy, and Privacy Policy.
