Order Cancellation Policy

Effective Date: August 25, 2026

Paws & Promise Coffee is a sole proprietorship operated by Michael Rossi, doing business as (dba) Paws & Promise Coffee.

Address:
50 Ledgeview Way, Apt 2420
Wrentham, MA 02093

This Order Cancellation Policy explains when customers may request cancellation of an order and what happens after an order enters roasting, production, fulfillment, or shipping.

Cancellation Requests

You may request cancellation by contacting us as soon as possible at:

Email: support@pawsandpromisecoffee.com

We will try to accommodate cancellation requests made before your order enters processing. A cancellation request is not effective until we confirm it.

Because our coffee is roasted to order and our merchandise is made to order, we cannot guarantee that a cancellation request can be completed after processing has begun.

Coffee Orders

Coffee is roasted, packaged, and fulfilled through Dripshipper after an order is placed. Once roasting, packaging, fulfillment, or shipping has started, the order may no longer be eligible for cancellation.

If cancellation is approved before roasting or fulfillment begins, we will generally issue a refund to the original payment method.

Merchandise Orders

Apparel and other merchandise are made to order and fulfilled through Printful. Once production, fulfillment, or shipping has started, the order may no longer be eligible for cancellation.

If cancellation is approved before production or fulfillment begins, we will generally issue a refund to the original payment method.

Orders That Have Shipped

Orders that have already shipped generally cannot be canceled. If you receive a damaged, defective, incorrect, or materially different product, please review our Returns & Refunds Policy and contact us at support@pawsandpromisecoffee.com.

Refunds

If a cancellation is approved:

• The refund will generally be issued to the original payment method.
• We will generally process the refund within 5–10 business days after approving the cancellation.
• Your bank, credit-card company, or payment provider may require additional time to post the refund.
• Shipping charges may be nonrefundable if the order has already shipped or where permitted by applicable law.

If an order cannot be fulfilled, we may cancel the affected order or item and issue a refund for the amount paid for the unfulfilled product.

Legal Rights

This Policy describes our standard cancellation practices. It does not limit any cancellation, refund, replacement, or other rights that cannot legally be waived under applicable federal, state, or local law.

If we cannot ship an order within the time promised at checkout or within the period required by applicable law, we will provide any notice, cancellation option, or refund required by law.

Contact Us

For cancellation requests or questions about this Policy, contact:

Michael Rossi, doing business as (dba) Paws & Promise Coffee
50 Ledgeview Way, Apt 2420
Wrentham, MA 02093
Email: support@pawsandpromisecoffee.com
Website: https://pawsandpromisecoffee.com